Shipping policy

Order Processing Time

All orders are typically processed within 1 business day, provided the item is in stock.
Processing takes place Monday through Friday, excluding weekends and public holidays, unless prior arrangements have been made.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Schedule

Orders are shipped on business days only.
Orders are not processed or shipped on Saturdays or Sundays, unless specifically arranged in advance.

Delivery Timeframes

Delivery times vary depending on the shipping method selected at checkout and the carrier’s delivery schedule.

Any delivery or transit times displayed on this website are estimates only and are not guaranteed.

Shipping Delays & Product Availability

Customers are encouraged to place orders in advance to allow for potential delays caused by:

• Shipping carrier delays

• Weather conditions

• Product availability

We are not responsible for delays once an order has been handed over to the shipping carrier.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method, delivery destination, and order weight or size.

All applicable shipping charges are clearly displayed before completing your purchase.

In-Store Pickup

Local in-store pickup is available at no additional charge.

Customers will be notified when their order is ready for pickup.
Pickup times are subject to store hours.

Customer Support & Contact Information

For questions regarding shipping, order processing, or delivery, please contact us using the details below:

Physical Address:
17521 Matany Rd, Suite 1100
Justin, TX 76247
United States

Phone: (817) 600-7263
Email: Loyd@frightmarecollectibles.com

Store Hours:
Friday - Saturday: 12:00 PM - 8:00 PM
Sunday: 12:00 PM - 5:00 PM
Monday - Thursday: Closed